Contact
A person reads every one of these.
We are a small operation, which is the good news: there is no queue and no ticket number, and the person who replies is the person who makes the thing.
Last updated 7 August 2026
This is the address to use for everything: a question before you order, a change to an order, a delivery that has gone quiet, a portrait that is not quite them, or a request about your own information. You can also just reply to any email we have sent you and it lands in the same place.
What to include, so the first reply is a useful one
- Your order reference, if you have ordered. It is on your confirmation email and it looks like KC-2608-K4M9P.
- A photograph, if there is something to see. A parcel that arrived damaged, or the part of a portrait that is not right.
- The email address you ordered with, if it is not the one you are writing from.
Where we are
Every piece is made and printed in Jeffreys Bay, in the Eastern Cape, and posted from there.
When you will hear back
There is no queue and no automated first reply. Your email goes to the person who makes the pieces, and if you have ordered, they will have your order in front of them when they answer.
Already ordered?
Two things are quicker than writing to us. Find my order shows where your order has got to, using your reference and the email address you used. Your account holds every creature you have had drawn, ready to be put on something else.
Press, stockists and everything else
Same address. Say what you are after in the first line and it will reach the right person, which is to say the only person.